Seri33 Privacy Policy – User Personal Data Protection

1Introduction

Seri33 is an online casino platform operating in Malaysia, offering a game lobby that includes Slots, Live Casino, Sports Betting, and a variety of table games. We understand that user trust is our most valuable asset, and that trust is built through full transparency in how we handle your personal data.

This Privacy Policy clearly explains what information we collect when you use the seri33 platform, why it is collected, how it is used and stored, and the rights you hold regarding that data. This document also clarifies with whom your information may be shared and under what circumstances.

We are committed to ensuring your privacy is fully protected in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international digital security best practices. If at any time you are dissatisfied with how we handle your data, please contact us directly — we will respond promptly and responsibly.

2Data We Collect

We collect various types of information depending on how you interact with the seri33 platform. Data collection occurs in three main situations: during registration, during active use of the platform, and through automated technologies such as cookies.

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, gender, national ID or passport number.
• Contact information: Email address, phone number, residential address.
• Account information: Username, password (stored in encrypted hash form) and account preferences.
• Financial information: Bank account number, bank name, e-wallet details (such as Touch 'n Go, GrabPay, Boost) used for deposits and withdrawals.
• Verification documents (KYC): Copies of your identity card, passport, utility bills, or other documents submitted during the identity verification process.

2.2 Information Collected Automatically

• Device data: Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network data: IP address, estimated geographic location based on IP, internet service provider (ISP) name.
• Usage data: Pages visited, time spent, actions taken within the platform, games played, and betting records.
• Session data: Login and logout events, session duration, errors and unusual activity are recorded for security purposes.

3How We Use Your Data

The data we collect is used exclusively for purposes related to the provision, management, and improvement of seri33 services. Below is a complete list of data usage purposes:

• Account management: Create and maintain your user account, process secure logins and manage account settings.
• Transaction processing: Process deposits, withdrawals and any financial transactions you carry out on the platform.
• Identity verification (KYC): Verify your age and identity to ensure legal compliance and player protection.
• Fraud prevention: Detect and prevent unauthorised access, fraud, money laundering and illegal activities.
• Customer support: Respond to enquiries, resolve complaints and provide technical support related to your account.
• Service communications: Send transaction notifications, security alerts and policy updates related to your account.
• Marketing communications: Send promotional information and exclusive offers — only if you have given explicit consent to receive it.
• Platform improvement: Analyse usage patterns for product development and user experience improvement.
• Legal compliance: Fulfil obligations prescribed by applicable laws, regulations and directives from relevant authorities.

4Data Sharing

Seri33 does not sell, rent, or disclose your personal data to outside parties for third-party marketing purposes. However, there are limited circumstances where we need to share your data with certain parties to enable our services to operate:

4.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations, including:

• Payment gateways and financial transaction processors compliant with PCI-DSS.
• Certified identity verification (KYC) service providers.
• Game providers (such as Pragmatic Play, Evolution, etc.) that supply game content within our platform.
• Cloud hosting services and IT infrastructure supporting server operations.

All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.

4.2 Legal Requirements

We may disclose your data to government authorities or law enforcement agencies if we are required to do so under Malaysian law or a valid court order.

5Data Security

Protecting your data from unauthorised access, leaks or misuse is seri33's highest priority. We continuously invest in digital security infrastructure that meets international industry standards.

The security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and seri33 servers are encrypted using the latest SSL/TLS protocols, preventing data interception in transit.
• Secure password storage: Your password is never stored in plain text — it is secured using a bcrypt hashing algorithm that cannot be reversed.
• Two-factor authentication (2FA): You can enable two-factor authentication for an added layer of protection during login.
• 24/7 Monitoring: Our automated monitoring system detects and alerts on any unusual activity in real time, enabling an immediate response to threats.
• Data segregation: Sensitive data such as financial information is stored in an environment isolated from general operational data, reducing the risk of exposure.
• Regular security audits: The seri33 platform undergoes independent security audits on a regular basis to identify and address any potential vulnerabilities.

6Cookies and Tracking Technologies

Seri33 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions smoothly, and help us understand how players interact with our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how users interact with the platform for analytics and improvement purposes. All data is collected anonymously.
• Functional Cookies: Store user preferences such as language, display settings and game preferences to deliver a personalised experience.
• Marketing Cookies: Used to deliver relevant advertisements. These cookies are only activated with your explicit consent.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality or user experience of the platform. For more details on the cookies we use, please contact our support team.

7Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and seri33's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team by email at [email protected] or via live chat on the platform. We will process your request within 30 business days. In certain circumstances, we may need to verify your identity before processing the request.

8Storage and Deletion

Seri33 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations.

• Active account data: Retained for the duration your account is active and for 7 years after account closure for financial record-keeping and legal compliance purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal and accounting requirements.
• KYC documents: Retained for the period required under applicable anti-money laundering legislation.
• Support communication logs: Retained for 3 years for reference and service improvement purposes.
• Marketing data: Deleted or deactivated immediately upon withdrawal of your consent.

When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered. For accounts closed upon request, we will inform you of the applicable data retention period.

9Third-Party Links

The seri33 platform may contain links to separate third-party websites or services, such as game provider sites or payment partners. Please note that our Privacy Policy does not apply to those third-party websites or services.

Each third-party website has its own privacy policy that is independent of seri33. We encourage you to read the privacy policy of every website you visit via links from our platform. seri33 is not responsible for the privacy practices or content of any third-party website.

10Privacy Policy Changes

Seri33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via email or an in-platform notification at least 14 days before the changes take effect.

We encourage you to review this page regularly to ensure you are always aware of the latest version of our Privacy Policy. The most recent update date will always be displayed at the top of this document.

Continued use of the seri33 platform after any amendments are published and take effect will be considered acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and stop using the platform.

11Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the seri33 privacy team is ready to assist you. We are committed to providing accurate, clear, and accountable responses to every privacy-related inquiry.

You can reach us through the following channels:

• Email: [email protected] (expected reply within 24–48 hours)
• Live Chat: Available 24/7 directly from the seri33 platform — the fastest way to get immediate assistance
• FAQ Page: Visit the FAQ page us for answers to frequently asked questions about privacy and security

When contacting us regarding privacy matters, please provide the following to help us process your request faster: your account username, the type of request (access / correction / deletion / other), and a brief description of your concern.